Terms of Service

Overview

Welcome to Falvore. These Terms of Service describe the terms and conditions that apply when you visit, use, or make a purchase from our website and online store.

The terms “we”, “us”, and “our” refer to Falvore. Falvore operates this website and store, including the information, content, products, services, and features available through it. Our store is powered by Shopify, which helps us provide the online shopping experience.

By accessing or using our website, placing an order, or interacting with our services, you agree to these Terms of Service, our Privacy Policy, Refund Policy, and any other policies referenced on our website. If you do not agree with these Terms, you should not use our website or services.

Nothing in these Terms limits or excludes any statutory rights you may have under applicable consumer protection laws.

1. Access and Account

By using our website, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or legal guardian.

You may be asked to provide information such as your name, email address, shipping address, billing information, and payment details. You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for keeping your login details secure and for all activity that occurs under your account.

2. Products

We make every effort to display our products as accurately as possible. However, product colors, appearance, and details may vary slightly depending on your screen, device settings, lighting, or production differences.

All product descriptions, prices, colors, sizes, and availability are subject to change without notice. We reserve the right to discontinue any product at any time.

Because our products may be produced on demand, small variations in placement, color, print, embroidery, fabric, and fit may occur. These variations do not affect your statutory rights if an item is defective, damaged, or incorrectly supplied.

3. Orders

When you place an order, you are making an offer to purchase the selected products. Your order is accepted once we confirm it and process the payment.

Please review your order carefully before submitting it. Once an order has been accepted and processed, we may not be able to cancel or change it.

We reserve the right to refuse, cancel, or limit any order where necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, or errors in product information. If we cancel an order after payment has been made, we will refund the amount paid.

Your purchases are subject to our Refund Policy.

4. Prices and Payment

All prices are shown in the currency displayed at checkout. Prices, discounts, and promotions may change without notice.

Unless stated otherwise, prices may not include shipping, duties, customs charges, or other fees that may apply depending on your delivery location. Any applicable shipping costs and taxes will be shown at checkout where possible.

You agree to provide accurate and complete payment and billing information. By submitting payment information, you confirm that you are authorized to use the selected payment method.

5. Shipping and Delivery

Delivery times shown on our website are estimates and may vary depending on your location, production time, carrier delays, customs processing, or other circumstances outside our control.

We are not responsible for delays caused by shipping carriers, customs authorities, incorrect delivery information provided by the customer, or events outside our reasonable control.

The risk of loss or damage to the products passes to you when you or a person designated by you receives the products, unless otherwise required by applicable law.

Please review your shipping details carefully before placing an order.

6. Returns and Refunds

Returns, exchanges, cancellations, and refunds are handled according to our Refund Policy.

If your item is defective, damaged, or incorrect, please contact us as soon as possible at hello@falvore.com with your order number and photos of the issue.

Nothing in these Terms affects your statutory rights relating to defective, damaged, or incorrectly supplied products.

7. Intellectual Property

All content on this website, including but not limited to brand names, logos, product names, designs, images, graphics, text, videos, and website layout, is owned by Falvore or used with permission and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, display, sell, or use any content from our website without our prior written permission.

The Falvore name, logos, designs, product names, and slogans may not be used without our written consent.

8. Third-Party Services and Links

Our website may include links to third-party websites, apps, tools, or services. These third-party services are not controlled by us, and we are not responsible for their content, accuracy, policies, or practices.

Your use of third-party services is at your own risk and may be subject to separate terms and privacy policies.

9. Relationship with Shopify

Our store is powered by Shopify, which enables us to operate and provide the online store. However, any purchases made through our store are made directly with Falvore.

By using our website and purchasing from us, you acknowledge that Shopify is not responsible for the products, sales, customer service, shipping, returns, refunds, or any other part of your transaction with Falvore.

10. Privacy

Your personal information is handled according to our Privacy Policy. Because our store is powered by Shopify and may use third-party providers, certain personal information may be processed by Shopify and other service providers in order to operate the store, process payments, fulfill orders, provide customer service, and improve our services.

Please review our Privacy Policy for more information.

11. Customer Feedback and Reviews

If you submit feedback, reviews, photos, comments, suggestions, or other content to us, you grant us the right to use, reproduce, publish, display, and share that content for purposes related to operating, improving, and promoting Falvore.

You confirm that any content you submit is accurate, lawful, and does not violate the rights of any third party. We may remove or edit content that we consider unlawful, offensive, misleading, or inappropriate.

12. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping costs, delivery times, or availability.

We reserve the right to correct errors, update information, or cancel orders where information is inaccurate, including after an order has been submitted. If an order is cancelled after payment has been made, we will refund the amount paid.

13. Prohibited Uses

You agree not to use our website or services for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose.

You must not:

• Violate any applicable laws or regulations.

• Infringe our intellectual property rights or the rights of others.

• Upload or transmit viruses, malware, or harmful code.

• Interfere with the operation or security of the website.

• Use the website to send spam or misleading information.

• Attempt to gain unauthorized access to any system or account.

• Scrape, copy, or extract website data without permission.

• Use our content, products, or services for commercial resale without our consent.

We may suspend or restrict access to our website if we believe these Terms have been violated.

14. Disclaimer of Warranties

We aim to provide accurate and reliable information, but we do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

To the fullest extent permitted by law, our website and services are provided on an “as available” basis. However, nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, or incorrectly supplied products.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Falvore will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or services.

This does not limit or exclude liability where it would be unlawful to do so, including liability for defective products, fraud, intentional misconduct, or any rights you may have under mandatory consumer protection laws.

16. Indemnification

You agree to indemnify and hold Falvore harmless from any claims, losses, damages, liabilities, costs, or expenses arising from your breach of these Terms, your misuse of the website, or your violation of any law or third-party rights.

This section applies only to the extent permitted by applicable law.

17. Termination

We may suspend or terminate your access to our website or services if you breach these Terms or use the website in a way that may cause harm to Falvore, our customers, or third parties.

Any provisions that by their nature should survive termination will continue to apply, including intellectual property rights, limitation of liability, governing law, and payment obligations.

18. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to apply.

19. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, form the entire agreement between you and Falvore regarding your use of the website and services.

Our failure to enforce any part of these Terms does not waive our right to enforce it later.

20. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations under these Terms where necessary for business operations, provided this does not reduce your statutory consumer rights.

21. Governing Law

These Terms are governed by the laws of Slovenia.

If you are a consumer residing in the European Union, you also benefit from any mandatory consumer protection rights available under the laws of your country of residence.

22. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page.

If we make material changes, we will notify you where required by applicable law. Your continued use of our website after changes are posted means you accept the updated Terms.

23. Contact Information

Questions about these Terms of Service can be sent to us at:

Email: hello@falvore.com

Trading name: Falvore
Legal business name: Falvore s.p.
Business address: Rimska cesta 90b, 3311 Šempeter v Savinjski dolini, Slovenia
VAT number: SI12851477